P2 PERFORMANCE MEASUREMENT

ROUNDTABLE MEMBER ROLES

P2 METRICS

METRICS THEORY & PRACTICE

RECENT REVIEW

REASONS FOR MEASURING P2

MEASUREMENT DATA SOURCES

MORE DATA SOURCES

TYPES OF METRICS

EXAMPLES INTERNAL MEASURES

EXAMPLES OUTCOME MEASURES

MEASURING “HOW”

 BALDRIGE MODEL

MODEL ATTRIBUTES

APPLY TO ENVIRONMENT

ADVANTAGES

CRITERIA

CRITERIA DO NOT...

(1) LEADERSHIP

(2) PLANNING FOR CONTINUOUS IMPROVEMENT

MORE PLANNING

(3) INVOVLE OTHER INTERESTED PARTIES

INTERESTED PARTIES

(4) INFORMATION - ANALYSIS

(5) EMPLOYEE INVOLVEMENT

(6) PROCESS MANAGEMENT

(7) RESULTS

CORE VALUES

THE CORE VALUES

MORE CORE VALUES

APPLICATION PREPARATION

APPROACH/DEPLOYMENT

RESULTS

SCORING SYSTEM

POINT SYSTEM

A-D 90% to 100%

DEVELOPING A CHECKLIST

USING THE CHECKLIST

FEEDBACK REPORTS

GREAT METRIC

EXERCISE

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