| METRICS THEORY & PRACTICE |
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| • | Organizations
starting to address the issues |
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| of
comparable, consistent, credible, and |
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| relevant
performance metrics |
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| • | Aggregating
metrics on a consistent basis |
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| across
the entire country for all |
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| organizations |
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| • | Use
of proven systems that demonstrate the |
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| relation
between score and performance |
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